Shipping Policy

Last updated: July 30, 2026

Shipping Policy

Effective Date: July 30, 2026

At VELONI WELLNESS PVT. LTD., we are committed to delivering your skincare and haircare products safely, efficiently, and on time. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

Order Processing

Once your order is successfully placed and payment is confirmed, our team begins preparing it for dispatch.

• Orders are typically processed within 1–2 business days.
• Orders placed on Sundays or public holidays are processed on the next working day.
• During promotional campaigns, festive seasons, or high-demand periods, processing may take slightly longer than usual.

Once your order has been dispatched, you will receive a shipping confirmation along with tracking details (where available).

Delivery Timeline

We work with trusted logistics partners to ensure timely delivery across India.

Estimated delivery times are:

• Metro Cities: 2–5 business days
• Tier 2 & Tier 3 Cities: 3–7 business days
• Remote or Rural Areas: 5–10 business days

Please note that delivery timelines are estimates and may vary depending on your location and courier network availability.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your purchase.

From time to time, VELONI WELLNESS PVT. LTD. may offer free shipping promotions on eligible orders. Any such offers will be displayed on our website.

Order Tracking

After your order has been shipped, you will receive:

• Order Confirmation
• Shipment Confirmation
• Tracking Number (if provided by the courier partner)

You can use the tracking information to monitor the delivery status of your order.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Public holidays
• Severe weather conditions
• Natural disasters
• Transportation disruptions
• Government restrictions
• Courier network delays
• Incorrect or incomplete shipping addresses

In such situations, we will make every effort to keep you informed and ensure your order reaches you as soon as possible.

Delivery Address

To avoid delays, please ensure that your shipping address and contact details are complete and accurate when placing your order.

VELONI WELLNESS PVT. LTD. cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Undeliverable Orders

If a shipment cannot be delivered because of:

• An incorrect address
• Multiple unsuccessful delivery attempts
• Refusal to accept the package
• Unavailability of the recipient

the order may be returned to us by the courier partner. Our customer support team will contact you to discuss re-delivery options. Additional shipping charges may apply for reshipment.

Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with:

• Inspect the package before accepting delivery whenever possible.
• Contact us within 48 hours of receiving your order.
• Please provide your order number along with clear photographs of the package and product to help us investigate the issue promptly.

International Shipping

Currently, VELONI WELLNESS PVT. LTD. primarily ships within India. If international shipping becomes available in the future, this policy will be updated with the applicable countries, shipping charges, customs information, and estimated delivery timelines.

Contact Us

If you have any questions regarding your shipment or need assistance with your order, please contact us.

VELONI WELLNESS PVT. LTD.

Email: veloniwellness@gmail.com

Phone: +91 84608 30085