Cancellation Policy

Last updated: July 30, 2026

Cancellation Policy

Effective Date: July 30, 2026

At VELONI WELLNESS PVT. LTD., we understand that plans can change. This Cancellation Policy explains when and how you can cancel an order placed through our website.

We encourage customers to review their orders carefully before completing the purchase. However, if you need to cancel an order, we will do our best to assist you, provided the order has not yet been processed for shipment.

Order Cancellation

You may request to cancel your order if:

• The order has not yet been shipped.
• The order has not been dispatched from our warehouse.
• The cancellation request is received before shipment confirmation.

Once your cancellation request is received, our team will verify the current status of your order and confirm whether it is eligible for cancellation.

Orders That Cannot Be Cancelled

Unfortunately, cancellation requests cannot be accepted if:

• The order has already been dispatched.
• Shipment has been handed over to the courier partner.
• The order is already in transit.
• The product has been delivered.

If your order has already been shipped, please refer to our Return & Refund Policy to determine whether your purchase is eligible for a return or replacement.

How to Request a Cancellation

To request an order cancellation, please contact our customer support team as soon as possible with the following details:

• Order Number
• Full Name
• Registered Mobile Number
• Email Address
• Reason for Cancellation (optional)

Early notification helps us process your request before your order enters the shipping stage.

Cancellation Approval

Cancellation requests are subject to order status verification.

If your order has not been dispatched:

• Your cancellation request will be approved.
• You will receive confirmation via email or phone.
• Any eligible refund will be initiated in accordance with our Refund Policy.

If the order has already been shipped, the cancellation request cannot be processed.

Refund for Cancelled Orders

For successfully cancelled prepaid orders:

• Refunds are generally processed within 5–7 business days after cancellation approval.
• The refund will be credited to the original payment method used during checkout.
• The time taken for the amount to appear in your account may vary depending on your bank or payment service provider.

Cash on Delivery (If Available)

For Cash on Delivery (COD) orders that are cancelled before dispatch, no cancellation fee will be charged.

Repeated cancellation of COD orders may result in restrictions on future COD purchases at our discretion.

Order Modifications

If your order has not yet been processed, you may contact us to request changes such as:

• Updating the shipping address
• Correcting contact information
• Changing the quantity of products (subject to availability)

Once an order has been dispatched, modifications are no longer possible.

Contact Us

If you need assistance with cancelling your order or have any questions regarding this policy, please contact our customer support team.

VELONI WELLNESS PVT. LTD.

Email: veloniwellness@gmail.com

Phone: +91 84608 30085