Return & Refund Policy

Last updated: July 30, 2026

Return & Refund Policy

Effective Date: July 30, 2026

At VELONI WELLNESS PVT. LTD., customer satisfaction is at the heart of everything we do. We take great care in manufacturing, packaging, and delivering our skincare and haircare products. However, if you receive a damaged, defective, or incorrect product, we're here to help.

Please read this Return & Refund Policy carefully to understand the conditions under which returns and refunds are accepted.

Eligibility for Returns

You may request a return or replacement if:

• You receive a product that was damaged during transit.
• You receive the wrong product.
• The product has a verified manufacturing defect.
• The product is incomplete or missing items due to an error on our part.

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Be returned in its original packaging with all labels and accessories (if applicable).
• Be accompanied by proof of purchase, such as your order confirmation or invoice.

Return Request Process

If you experience any of the issues mentioned above, please notify us within 48 hours of receiving your order.

To help us process your request quickly, please provide:

• Your Order Number
• Your Full Name
• Contact Number
• A brief description of the issue
• Clear photographs or a short video showing the product and packaging (if damaged or defective)

Our customer support team will review your request and guide you through the next steps.

Inspection & Approval

Once the returned product is received, it will undergo a quality inspection.

If your return request meets our policy requirements, we will:

• Approve the return or replacement.
• Initiate the applicable refund or replacement process.
• Notify you of the outcome via email or phone.

If the returned item does not meet the eligibility criteria, we reserve the right to decline the return or refund request.

Refund Process

After your return has been inspected and approved:

• Refunds are generally processed within 5–7 business days.
• Refunds will be issued to the original payment method used during the purchase.
• Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

If you have not received your refund after the expected processing period, please contact us for assistance.

Replacement Policy

Where applicable, we may offer a replacement instead of a refund for:

• Products damaged during shipping.
• Incorrect products delivered.
• Products with verified manufacturing defects.

Replacement orders are subject to product availability. If the same product is unavailable, we may offer an alternative solution or process a refund.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, we are unable to accept returns for:

• Opened, used, or partially used products.
• Products damaged due to misuse, negligence, or improper storage.
• Products returned without their original packaging or labels.
• Products returned without proof of purchase.
• Items requested for return after the specified return window.
• Products purchased during clearance or special promotional sales, unless they are damaged, defective, or incorrectly delivered.

Cancellation of Orders

Orders may be cancelled before they are dispatched from our warehouse.

Once an order has been shipped, it cannot be cancelled and will instead be subject to this Return & Refund Policy, where applicable.

Damaged Packages

If you receive a package that appears damaged or tampered with:

• Inspect the package before accepting delivery whenever possible.
• If the damage is visible, you may refuse delivery and notify us immediately.
• If the damage is discovered after delivery, please contact us within 48 hours with supporting photographs.

Return Shipping

If the return is approved due to an error on our part (such as a damaged, defective, or incorrect product), VELONI WELLNESS PVT. LTD. will provide instructions regarding the return process. Depending on the circumstances, return shipping may be arranged or reimbursed by us.

If a return request is not eligible under this policy, any return shipping costs will be the responsibility of the customer.

Contact Us

If you have any questions regarding returns, replacements, or refunds, our customer support team will be happy to assist you.

VELONI WELLNESS PVT. LTD.

Email: veloniwellness@gmail.com

Phone: +91 84608 30085